Joi Podgorny is the head of Metaverse Mod Squad’s professional services department, which provides blue chip brands with managed teams of Mods to engage online audiences via moderation, customer service and social media. An expert in digital engagement and a long-time champion for online privacy and safety, she also leads the company’s consulting efforts around online chat and help desk toolset implementations.

She has spent the last 15 years working in all facets of the digital world, from development and production to more recently, overseeing international support, moderation and community teams. Her initiatives have included work for National Geographic Animal Jam, Moshi Monsters, Chuggington, Highlights for Children and many others. She holds degrees in mathematics and women’s studies from Arizona State University and a master’s degree in social science from the University of Chicago.