Keyla Hernandez-Ulloa has been the Associate Division Chief for the Federal Communication Commission’s Consumer and Governmental Affairs Bureau’s Consumer Affairs and Outreach Division since 2011.  In this capacity, she provides strategic leadership with regards to planning, developing and managing the Division’s consumer-facing outreach efforts and agency-wide projects as assigned.  From March 2015 to June 2016, and then again from January to June 2018, she served as Acting Deputy Chief managing several leadership transitions.  Previously, she served as the Division’s Outreach and Policy Advisor responsible for communicating information regarding Commission rules, policy, programs and activities and developing and implementing consumer outreach and education policies, goals and objectives targeted to consumers at the federal, state, and local levels.

Prior to joining the FCC in October 2007, Ms. Hernandez-Ulloa was the Community Relations and Press Manager for the New York State Department of Health.  She focused primarily on addressing the health concerns of all the residents in the State of New York.

Ms. Hernandez-Ulloa received both a Bachelor of Business Administration with a concentration in Human Resources Management and a Masters of Business Administration in Business Management from Pace University in New York.

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